Frequently Asked Questions
Answers to the most common questions about our heat pump services. Everything you need to know about installation, maintenance, and repair.
Frequently Asked Questions
Find answers to the most common questions about our services
How long does it take to install a heat pump system?
Installation time varies depending on the type of system:
- Mini-split: 4-6 hours for a standard unit
- Central systems: 1-2 days depending on complexity
- Commercial VRF systems: 3-7 days depending on project size
At Thermopompe Montréal, we are committed to completing most residential installations in a single day to minimize inconvenience.
What type of heat pump system is best for my home?
The choice of the ideal system depends on several factors:
- Space size: Determines the necessary capacity (BTU/h)
- Building structure: Some buildings are better suited for mini-splits, others for central systems
- Budget: Initial as well as long-term operational costs
- Desired energy efficiency: Inverter systems offer greater efficiency
We offer free technical evaluations to determine the optimal system for your specific space.
What brands of heat pumps do you install?
We work with market-leading brands that offer the best quality, efficiency, and durability:
- Premium Range: Daikin, Mitsubishi, Carrier, Trane
- Mid-Range: LG, Samsung, York, Rheem
- Economy Range: Mirage, Midea, Hisense
We recommend equipment based on your specific needs and budget, always prioritizing quality and efficiency.
Are permits required to install a heat pump?
Permit requirements vary depending on the location and type of installation:
- Small residential installations: Generally do not require permits
- Commercial systems: Often require municipal permits
- Condominiums: May require administration approval
At Thermopompe Montréal, we take care of managing all necessary permits as part of our integrated service.
What warranty do you offer on installation?
Our warranties are among the most comprehensive on the market:
- Equipment: Manufacturer's warranty (1 to 10 years depending on brand and model)
- Installation: 5 years labor warranty
- Components: 2 years on installed parts and accessories
In addition, we offer maintenance plans that extend the lifespan and maintain the efficiency of your system.
How often should I maintain my heat pump?
The recommended frequency varies depending on the type of use:
- Residential use: 2 to 3 times a year
- Commercial use: 4 to 6 times a year
- Industrial use: 6 to 12 times a year
In Quebec, due to harsh winters, we recommend more frequent maintenance (every 3 to 4 months) to prevent problems related to freezing and humidity.
What does the maintenance service include?
Our comprehensive preventive maintenance includes:
- Thorough cleaning of evaporators and condensers
- Refrigerant check and recharge (if necessary)
- Filter cleaning or replacement
- Electrical connection check
- Lubrication of motors and fans
- System pressure check
- Drain cleaning
- Thermostat calibration
- Complete functional tests
- Detailed technical report
We offer different maintenance plans adapted to your specific needs.
What are the benefits of regular maintenance?
Regular preventive maintenance offers multiple benefits:
- Energy savings: Up to 30% less electricity consumption
- Longer lifespan: Extends equipment durability by 5 to 7 years
- Better air quality: Clean filters mean healthier air
- Breakdown prevention: Detects problems before they cause major breakdowns
- Optimal performance: Maintains heating/cooling capacity at 100%
- Warranty validity: Keeps manufacturer warranties valid
A well-maintained system works better, consumes less, and lasts longer.
Can I do basic maintenance myself?
There are some basic tasks you can perform:
- Regular filter cleaning (every 2 to 4 weeks)
- Keep outdoor units clear
- Visually check for water leaks
- Keep ventilation grilles clean
However, professional maintenance is essential for:
- Internal component cleaning
- Refrigerant check (requires certification)
- Electrical and electronic diagnostics
- Detection of potential problems
We recommend combining basic user maintenance with periodic professional services.
What maintenance plans do you offer?
We offer three main maintenance plans:
- Basic Plan: 2 visits per year, basic cleaning, visual inspection, functional check
- Complete Plan: 4 visits per year, deep cleaning, refrigerant check, thermostat calibration, electrical inspection
- Premium Plan: 6 visits per year, full maintenance, remote monitoring, filter replacement included, energy efficiency analysis
All our plans include discounts on repairs and priority service. You can see more details on our plans page.
How long does it take to respond to an emergency?
Our response times for emergencies vary by location:
- Montreal (Downtown): Less than 1 hour
- Montreal (Suburbs): 1-2 hours
- Longueuil: 1-2 hours
- Laval: 1-2 hours
- Terrebonne/Mascouche: 1-2 hours
- Brossard/Saint-Lambert: 1-2 hours
- South Shore (other sectors): 2-3 hours
For clients with maintenance contracts, we offer priority response times.
What are the most common heat pump problems?
The most frequent problems we deal with are:
- Not heating/cooling: Generally due to lack of refrigerant, faulty compressor, or clogged filters
- Water leaks: Caused by a clogged drain, faulty condensate pump, or incorrect installation
- Abnormal noises: Due to damaged fans, worn bearings, or loose parts
- Electrical problems: From inability to start to frequent shutdowns due to wiring or component issues
- Irregular temperature: Caused by poorly calibrated thermostats or faulty sensors
- Low airflow: Generally due to dirty filters or damaged fans
In Quebec, freezing and humidity are very common additional problems that require specialized attention.
Do you charge for diagnostics?
Our diagnostic policy is as follows:
- Basic diagnostic: Free in all cases
- Advanced diagnostic: Has a cost that is deducted from the repair price if the service is performed
- Clients with maintenance contract: Free advanced diagnostic
The diagnostic includes problem identification, repair recommendations, and a detailed quote before proceeding with any work.
What type of spare parts do you use?
We exclusively use high-quality spare parts:
- Original spare parts: For equipment under warranty and premium brands
- Certified equivalent spare parts: Quality alternatives when original parts are not available
- Specialized components: For winter environments with anti-freeze and anti-corrosion protection
All our spare parts are guaranteed and are installed by certified technicians to ensure optimal equipment operation.
Do you offer 24/7 emergency service?
Yes, we offer 24/7 emergency service for:
- Hotels and resorts
- Commercial establishments
- Residential clients with maintenance contracts
- General emergencies (subject to availability)
To request emergency service, contact our dedicated line: (514) 555-1234
Emergency services outside office hours have an additional fee that varies by location and urgency.
How much does it cost to install a heat pump?
The cost of installation varies depending on several factors:
- System type:
- Mini-split (1 ton): $1,200 - $2,500 CAD
- Multi-split (2-4 ton): $3,000 - $6,000 CAD
- Central systems: $5,000 - $15,000 CAD
- Commercial VRF: Starting from $15,000 CAD
- Factors affecting price:
- Brand and equipment efficiency
- Installation complexity
- Distance between units
- Need for additional work (electrical, plumbing)
We offer free and detailed quotes for each specific project. Contact us to receive a personalized quote.
How much does heat pump maintenance cost?
Our maintenance costs are:
- Individual service:
- Mini-split: $80 - $120 CAD per unit
- Central systems: $150 - $300 CAD
- Commercial equipment: Starting from $200 CAD
- Annual maintenance plans:
- Basic Plan: $120 CAD/year (2 visits)
- Complete Plan: $240 CAD/year (4 visits)
- Premium Plan: $360 CAD/year (6 visits)
Maintenance plans include additional benefits such as discounts on repairs and priority service. See more details on our plans page.
How much does it cost to repair a heat pump?
The cost of repair depends on the specific problem:
- Common repairs:
- Refrigerant recharge: $120 - $250 CAD
- Leak repair: $150 - $300 CAD
- Capacitor replacement: $80 - $150 CAD
- Electronic board repair: $200 - $450 CAD
- Fan motor replacement: $180 - $350 CAD
- Major repairs:
- Compressor replacement: $450 - $1,200 CAD
- Coil replacement: $350 - $800 CAD
All prices include diagnostics, spare parts, and labor. We offer a warranty on all our repairs.
Do you offer financing options?
Yes, we offer several financing options:
- Interest-free monthly payments: 3, 6, 9, and 12 months with participating cards
- Direct financing: For large residential and commercial projects
- Corporate plans: Special options for businesses and hotels
We also accept several payment methods: cash, bank transfer, credit/debit cards, and mobile payments.
Contact our team to learn about the options available for your specific project.
Do you include a warranty on your services?
All our warranties are in writing and cover:
- Installation: 5 years on labor
- New equipment: Manufacturer's warranty (1 to 10 years depending on brand and model)
- Repairs: 90 days on labor and 1 year on spare parts
- Maintenance: 30 days service warranty
Our warranties are transferable in case of property sale and are backed by our more than 15 years of market experience.
In what areas do you offer your services?
We provide services throughout Greater Montreal, with primary coverage in:
- Montreal (Downtown, Plateau Mont-Royal, Outremont, Westmount, Ville-Marie, Hochelaga, Rosemont, Mercier, etc.)
- Laval (Chomedey, Vimont, Saint-Vincent-de-Paul, etc.)
- Longueuil (Downtown, Greenfield Park, Saint-Hubert, etc.)
- Brossard (Downtown, Residential Sectors)
- Terrebonne (Downtown, Mascouche, Residential Sectors)
- South Shore (Saint-Lambert, St-Bruno, Boucherville, etc.)
We also serve other localities on the North Shore and South Shore of Montreal. Check availability for your specific location.
What certifications do your technicians have?
Our technicians hold several certifications:
- EPA (Environmental Protection Agency): For safe refrigerant handling
- NATE (North American Technician Excellence): Standard of technical excellence
- HVAC Excellence: Specialized certification in air conditioning systems
- Manufacturer certifications: Direct training from brands like Carrier, Daikin, Mitsubishi, etc.
- Workplace safety: Certifications for working at heights and electrical safety
In addition, all our technicians receive continuous training to stay up-to-date with the latest technologies and best practices.
How can I schedule a service?
You can schedule a service in several ways:
- Phone: Call (514) 555-1234 (office hours) or (514) 555-4321 (24/7 emergencies)
- Email: Send your request to contact@thermopompe-montreal.com
- Web form: Fill out the contact form on our page
- WhatsApp: Send a message to the same phone number
For non-urgent services, we recommend scheduling 2 to 3 days in advance. For emergencies, we respond according to our availability and your location.
What should I do before the technical visit?
To make the most of the technical visit, we recommend:
- Ensure access to indoor and outdoor units
- Clear the area around the equipment
- Have previous documentation (invoices, warranties, reports) handy
- Note any specific symptoms the equipment has shown
- Ensure electricity is available
- Inform about any access or parking restrictions
Our technicians will arrive at the agreed time, properly identified, and with all necessary equipment to perform the service.
What safety measures do you implement during service?
Safety is our priority. We implement:
- COVID-19 protocols: Mask wearing, equipment disinfection, and social distancing
- Personal protective equipment: Gloves, glasses, harnesses for working at heights
- Space protection: Use of tarps and protectors for floors and furniture
- Safe refrigerant handling: EPA procedures to prevent emissions
- Electrical safety: Lockout/tagout protocols during repairs
All our technicians are trained in first aid and emergency procedures.
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