1. Introduction
Thermopompe Montréal ("we", "our", "the company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, transfer, and store your information when you use our heat pump services, as well as when you visit our website.
By using our services or visiting our website, you agree to the practices described in this Privacy Policy. We recommend that you read this document carefully to understand our policies and practices regarding your personal data.
2. Data We Collect
We may collect the following types of information:
2.1 Personal Information
- Contact Information: Full name, address, phone number, email address.
- Billing Information: Tax data, payment information, transaction history.
- Property Information: Address, property type, relevant characteristics for our services.
- Equipment Information: Brand, model, capacity, and condition of heat pump equipment.
2.2 Automatic Information
- Website Usage Data: IP address, browser type, pages visited, visit duration.
- Cookies and Similar Technologies: Information collected via cookies and other tracking technologies.
- Location Data: Approximate geographical location when you use our website or request services.
3. Use of Information
We use the collected information for the following purposes:
- Providing Services: Installation, maintenance, repair, and consulting for heat pump systems.
- Communication: Responding to your questions, scheduling appointments, sending confirmations and service reminders.
- Service Improvement: Analyzing and improving our services, developing new offerings.
- Marketing: Sending information about promotions, new services, and events that may be of interest to you (with an opt-out option).
- Legal Compliance: Complying with legal, tax, and regulatory obligations.
- Security: Protecting our rights, property, or safety, as well as those of our clients and third parties.
4. Sharing Information
We may share your personal information in the following circumstances:
- Service Providers: We share information with third parties who help us manage our business and provide services (e.g., payment processors, software providers, logistics companies).
- Business Partners: We may share information with equipment manufacturers and distributors for warranties and associated services.
- Legal Compliance: We may disclose information when required by law, legal process, or government request.
- Protection of Rights: We may share information to protect our rights, property, or safety, or those of our clients and third parties.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Your Rights
In accordance with Quebec's Act respecting the protection of personal information in the private sector (LPRPSP), you have the following rights regarding your personal data:
- Access: Right to know what personal data we hold about you and for what purpose we use it.
- Rectification: Right to request the correction of your personal data if it is inaccurate or incomplete.
- Erasure: Right to request the deletion of your personal data from our records.
- Objection: Right to object to the use of your personal data for specific purposes.
- Withdrawal of Consent: Right to withdraw your consent to the processing of your personal data.
To exercise any of these rights, please contact us using the methods indicated in the "Contact" section of this policy.
6. Data Security
We implement technical, administrative, and physical security measures designed to protect your personal data against unauthorized access, loss, alteration, or destruction. These measures include:
- Encryption of sensitive data
- Restricted access to personal information
- Regular monitoring and security testing
- Staff training on privacy and security practices
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
8. Minors
Our services are not intended for minors under 14 years of age, and we do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor under 14 without verifiable parental consent, we will take steps to delete that information from our servers.
9. Modifications to this Policy
We may update this Privacy Policy periodically to reflect changes in our information practices or for other operational, legal, or regulatory reasons. The most recent version will always be available on our website with the "last updated" date.
We recommend that you review this policy periodically to stay informed about how we protect your information. Continued use of our services after the publication of modifications constitutes your acceptance of these changes.
10. Contact
If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, you can contact us via:
- Email: confidentialite@thermopompemontreal.com
- Phone: (514) 555-1234
- Mailing Address: 123 Rue Sherbrooke Ouest, Montréal, QC H3A 0G9, Canada
We are committed to resolving any questions or concerns you may have regarding the use of your personal information.